Return and Refund Policy
Eligibility for Returns
Items that have been modified or altered for testing purposes are not eligible for return. Returned items must match the original parts delivered and can be uniquely identified by the markings on the component. Returns are accepted only if the items are in the same condition as when shipped, except in cases where damage occurred during shipping. Such damage must be verified by a Parts Specialist at Standard Auto Parts.
Reporting Issues
To address any problems with your order, customers must submit a written report via mail, email, or fax. This helps us thoroughly investigate and identify the specific issue with the equipment.
Return Merchandise Authorization (RMA)
If you receive a broken or defective part, please contact our customer support team before returning the item. Do not send the part back until you receive a Return Merchandise Authorization (RMA) number. Once issued, the RMA will include return instructions and the return address.
Return Shipping and Timeline
The returned item must be shipped back within 7 business days of receiving the RMA. Customers are responsible for all return shipping costs. Both the buyer and Standard Auto Parts must have a return tracking number for the shipment.
Refunds and Replacements
Upon receiving the returned part, we will promptly inspect it. If the return is approved, we will issue a full refund to the original payment method or provide a replacement part. The refund process will be completed after inspection and verification by our accounting department.
Our Commitment
At Standard Auto Parts, we stand behind our warranty and are dedicated to ensuring your confidence when purchasing used auto parts. If you have any questions or concerns, please contact us at (866) 949-3708 .